Exterior view
Lobby
Garden Suite
Swimming pool [outdoor]
Deluxe Suite - Guestroom
Garden Suite
Deluxe Suite - Bed
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Hermosa Garden Hotel

Nairobi, Kenya

Mbagathi Ridge, 0062153

8.7Rating
ExcellentRated by Guests
29Reviews

What to expect

Pros

  • 🌳Beautiful outdoor spaces with lush surroundings
  • 🍴Good food and beverages served on the premises
  • 🅿️Ample parking available for guests
  • 🛋️Comfortable and well-equipped rooms and suites
  • 🏊Great pool area for relaxation and enjoyment
  • 🎉Friendly and attentive staff providing excellent service
  • 🍹Variety of leisure activities and amenities for guests' enjoyment
  • 👍High standards of cleanliness maintained throughout the hotel
  • 💼Quiet and conducive environment for conducting business meetings
  • 👨‍👩‍👧Suitable for families with facilities and services catering to all ages

Cons

  • 💸High taxi charges arranged by the hotel compared to local alternatives
  • 🍳Inconsistency in breakfast quality and buffet setup on quieter days
  • 🧖‍♂️Spa facilities and treatment processes felt clunky and disorganized
  • 🚪Lack of attention to detail in room preparation and requests fulfillment
  • 📺Limited TV channel options, missing specific channels requested by guests
  • 👎Staff behavior concerns, including rudeness and false allegations
  • 🤔Room setups not always meeting expectations, lack of personalized touches
  • 🍽️Occasional dining service shortcomings, impacting overall guest experience
  • 🔒Integrity and honesty issues raised in interactions with hotel staff
  • 🎭Variability in service quality and fulfillment of pre-arranged requests

What this place has to offer

Things to do and ways to relaxFitness center, Massage, On-site entertainment, Sauna, Spa, Steamroom, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!
Languages spokenEnglish, French

Where you'll be sleeping

EXECUTIVE ROOM, Executive lounge access, Guest room image 1
EXECUTIVE ROOM, Executive lounge access, Guest room image 2
EXECUTIVE ROOM, Executive lounge access, Guest room image 3
EXECUTIVE ROOM, Executive lounge access, Guest room image 4
EXECUTIVE ROOM, Executive lounge access, Guest room image 5
EXECUTIVE ROOM, Executive lounge access, Guest room image 6
EXECUTIVE ROOM, Executive lounge access, Guest room image 7
EXECUTIVE ROOM, Executive lounge access, Guest room image 8
EXECUTIVE ROOM, Executive lounge access, Guest room image 9
EXECUTIVE ROOM, Executive lounge access, Guest room image 10
EXECUTIVE ROOM, Executive lounge access, Guest room image 11
EXECUTIVE ROOM, Executive lounge access, Guest room image 12
EXECUTIVE ROOM, Executive lounge access, Guest room image 13
EXECUTIVE ROOM, Executive lounge access, Guest room image 14
EXECUTIVE ROOM, Executive lounge access, Guest room image 15
EXECUTIVE ROOM, Executive lounge access, Guest room image 16

EXECUTIVE ROOM, Executive lounge access, Guest room

1 king bed

44 m²

Deluxe Villa

28 m²

Deluxe Room

42 m²

Queen Room

Premier Garden View Villa image 1
Premier Garden View Villa image 2
Premier Garden View Villa image 3
Premier Garden View Villa image 4
Premier Garden View Villa image 5
Premier Garden View Villa image 6
44 m²

Premier Garden View Villa

1 king bed

Deluxe Suite image 1
Deluxe Suite image 2
Deluxe Suite image 3
Deluxe Suite image 4
Deluxe Suite image 5
Deluxe Suite image 6
53 m²

Deluxe Suite

Double or Twin Hermosa Deluxe image 1
Double or Twin Hermosa Deluxe image 2
Double or Twin Hermosa Deluxe image 3
Double or Twin Hermosa Deluxe image 4
Double or Twin Hermosa Deluxe image 5
53 m²

Double or Twin Hermosa Deluxe

1 king bed

Deluxe Double or Twin Room image 1
Deluxe Double or Twin Room image 2
Deluxe Double or Twin Room image 3
Deluxe Double or Twin Room image 4
Deluxe Double or Twin Room image 5
53 m²

Deluxe Double or Twin Room

1 king bed

Garden Suite image 1
Garden Suite image 2
Garden Suite image 3

Garden Suite

Presidential Suite

What other guests say about this hotel

Where you'll be staying