Hotel Ercilla de Bilbao, Autograph Collection
8.0Rating
ExcellentRated by Guests
768Reviews
What to expect
Pros
- 🌟Excellent service from staff, very friendly and helpful.
- 🛏️Spacious and comfortable rooms with great amenities.
- 🍳Outstanding breakfast buffet with plenty of options.
- 🌆Central location, walking distance to major attractions and city center.
- 🍸Beautiful rooftop bar with great views and nice cocktails.
- 🧼Well-maintained facilities and cleanliness throughout the hotel.
- 🚗Convenient location for access to public transport and airport.
- 🛠️Quick response to maintenance issues ensuring guest comfort.
- 🥂Lovely rooftop terrace for relaxing and enjoying the city views.
- 🍽️Great variety of local and international food options in the buffet.
Cons
- 💧Water cut for maintenance causing inconvenience to guests.
- 🛎️Long wait times at reception and check-in process can be slow.
- 🔊Poor soundproofing in rooms, noise from machinery or neighboring rooms.
- 🔥Inconsistent air conditioning, rooms may get too warm or uncomfortable.
- 💸High prices for drinks and services compared to local standards.
- 🚪Complicated layout of the hotel, with multiple doors and stairs in common areas.
- 🔒Restrictions on bringing outside food or drinks to the hotel rooms.
- 🚿Issues with bathroom fixtures, such as broken taps or shower doors.
- 🛋️Limited storage space for clothes and personal items in the rooms.
- 🚬Unpleasant experiences due to smoking areas or lack of designated smoking zones.
What this place has to offer
Things to do and ways to relaxDiving, Fitness center, Golf course [on-site], Hiking, Nightclub, Sauna, Spa, Spa/sauna
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, French
Where you'll be sleeping
34 m²
Guest Room with King Bed and a Sofa Bed
1 king bed and 1 sofa bed
16 m²
Standard Room
2 single beds
Stylish, Guest room, 2 Twin/Single Bed(s)
2 single beds
34 m²
Vintage Guest room with Twin Beds
2 single beds
18 m²
Stylish, Guest room, 1 Double
1 double bed
40 m²
Premium Guest Room with King Bed
1 king bed
44 m²
Vintage Premium Twin Room
2 single beds
25 m²
Guest room with King Bed and City view
1 king bed
25 m²
Guest Room with Twin Beds and City View
2 single beds
23 m²
Guest Room with Twin beds
2 single beds
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