1 King Bed Standard Courtyard View - Guestroom

Shanghai Exhibition Center - 2.32 km from property

Riverside Promenade (Bingjiang Da Dao) - 3.17 km from property

HUALUXE Shanghai Twelve At Hengshan

Name: HUALUXE Shanghai Twelve At Hengshan
Address: 12 Hengshan Road, Shanghai, Shanghai, 200031, China
Rating: 8.264

Shanghai, China

12 Hengshan Road, 200031

8.3Rating

ExcellentRated by Guests

50Reviews

What to expect

Pros

🌟Exceptional service with warm greetings
🏞️Stylish and relaxing atmosphere with quality furnishings
🏊Amazing pool and spa area with great facilities
🍽️Excellent breakfast with a nice view of the city
💼Great location for business travelers
🍷Good selection of drinks and food during Happy Hour
🏨Quiet and peaceful environment for a relaxing stay
👍Well-maintained modern luxury features in rooms
🌿Beautiful courtyard and garden view from the room
🏠Feels like a home away from home

Cons

🍔Limited and poor food choices, especially for breakfast
💰Overpriced compared to similar hotels in the area
🔇Noisy rooms due to nearby nightclubs causing disturbance
🧹Inconsistent room cleanliness and maintenance issues
👎Lack of attention to detail and service standards for a luxury hotel
🛠️Aging property with visible signs of wear and tear
🚫Poor management response to guest complaints and issues
🔊Unresponsive staff attitude towards noise complaints
🧴Use of expired bathroom amenities without proper resolution
🔇Disappointing service levels and lack of empathy towards guest dissatisfaction

What this place has to offer

Things to do and ways to relaxFitness center, Hammam, Hot tub, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Chinese [Mandarin]

Set in a prime location of Shanghai, Twelve at Hengshan A Luxury Collection Hotel puts everything the city has to offer just outside your doorstep. The hotel has everything you need for a comfortable stay. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, postal service are on the list of things guests can enjoy. Designed for comfort, selected guestrooms offer television LCD/plasma screen, complimentary instant coffee, complimentary tea, mirror, sofa to ensure a restful night. Entertain the hotel's recreational facilities, including hot tub, fitness center, sauna, indoor pool, spa. Convenience and comfort makes Twelve at Hengshan A Luxury Collection Hotel the perfect choice for your stay in Shanghai.