Ambassador Suite, Club level, 1 Bedroom Suite, 1 King - View
Presidential Suite, Club level, Suite, 1 King - View
Exterior view
Exterior view
Lobby
Reception
Entrance
Executive Suite, Club level, 1 Bedroom Executive Suite - Bed
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King - Room plan
Imperial Suite, Club level, Suite, 1 King - Bed
Executive Suite, Club level, 1 Bedroom Executive Suite - Room plan
Presidential Suite, Club level, Suite, 1 King - Room plan
Tran Quoc Pagoda - 1.62 km from property
West Lake - 930 m from property
Chua Tran Quoc - 1.43 km from property
Grand Deluxe King, Guest room, 1 King, High floor - View
Uncle's Ho Mausoleum - 2.59 km from property
Hoàn Kiếm Lake - 4.01 km from property
Grand Deluxe Twin, Guest room, 2 Twin/Single Bed(s) - View
Gym/fitness
Nearby attraction
Bathroom
Sheraton Club King, Club level, Guest room, 1 King - Guestroom
Fitness center
Food and beverages
Grand Deluxe Twin, Guest room, 2 Twin/Single Bed(s) - Bed
Food and beverages
Sheraton Club Twin, Club lounge access, Guest room - Bed
Food and beverages
Restaurant
Restaurant
null
null
null
null
null
Restaurant
Garden
Restaurant
Meeting room / ballrooms
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Banquet hall
Spa

Sheraton Hanoi Hotel

9.2Rating
ExceptionalRated by Guests
182Reviews

What to expect

Pros

  • 🌟High-quality service and attentive staff
  • 🍴Delicious and varied food options for breakfast and dining
  • 🏊‍♂️Excellent recreational facilities like gym, pool, spa, and massage services
  • 🏞️Beautiful views of West Lake and city from rooms
  • 🍸Variety of culinary options in on-site restaurants and bars
  • 🛏️Comfortable and luxurious beds in spacious rooms
  • 🧖‍♂️Relaxing amenities like sauna and spa services
  • 🏢Quiet and tranquil atmosphere ideal for relaxation
  • 👫Friendly and engaging staff providing 5-star service
  • 🤝Great for loyalty program recognition and perks

Cons

  • 🚧Surrounding construction and messy environment
  • 📍Location distant from the Old Quarter and major attractions
  • 💸Extra charges for breakfast and limited lounge access for elite members
  • 👴🏼Limited English fluency among front desk staff
  • 👻Old fixtures in some rooms may give a haunted feeling
  • 🍜Protein choices in meals could be improved for gym enthusiasts
  • 🌪️Air pollution and chaotic surroundings outside the hotel
  • 🚖Need to rely on taxis for transportation to downtown and sights
  • 💼Not the best choice for business travelers due to location
  • 🛠️Potential inconveniences due to ongoing construction in the area

What this place has to offer

Things to do and ways to relaxBilliards, Fitness center, Hot tub, Massage, Nightclub, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tennis court, Tours, Yoga room
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Dutch, Korean, Vietnamese, Japanese

Sheraton Hanoi Hotel is perfectly located for both business and leisure guests in Hanoi. Both business travelers and tourists can enjoy the hotel's facilities and services. 24-hour room service, wheelchair accessible, 24-hour security, daily housekeeping, gift/souvenir shop are on the list of things guests can enjoy. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, mirror, separate living room, internet access – wireless, internet access – wireless (complimentary). Take a break from a long day and make use of yoga room, hot tub, fitness center, sauna, outdoor pool. A welcoming atmosphere and excellent service are what you can expect during your stay at Sheraton Hanoi Hotel.

Where you'll be sleeping

Sheraton Club King, Club level, Guest room, 1 King image 1
Sheraton Club King, Club level, Guest room, 1 King image 2
Sheraton Club King, Club level, Guest room, 1 King image 3
Sheraton Club King, Club level, Guest room, 1 King image 4
Sheraton Club King, Club level, Guest room, 1 King image 5
Sheraton Club King, Club level, Guest room, 1 King image 6
Sheraton Club King, Club level, Guest room, 1 King image 7
Sheraton Club King, Club level, Guest room, 1 King image 8
Sheraton Club King, Club level, Guest room, 1 King image 9
Sheraton Club King, Club level, Guest room, 1 King image 10
Sheraton Club King, Club level, Guest room, 1 King image 11
Sheraton Club King, Club level, Guest room, 1 King image 12
37 m²

Sheraton Club King, Club level, Guest room, 1 King

1 king bed

Presidential Suite, Club level, Suite, 1 King image 1
Presidential Suite, Club level, Suite, 1 King image 2
Presidential Suite, Club level, Suite, 1 King image 3
Presidential Suite, Club level, Suite, 1 King image 4
Presidential Suite, Club level, Suite, 1 King image 5
Presidential Suite, Club level, Suite, 1 King image 6
Presidential Suite, Club level, Suite, 1 King image 7
Presidential Suite, Club level, Suite, 1 King image 8
126 m²

Presidential Suite, Club level, Suite, 1 King

1 king bed & 1 sofa bed

Imperial Suite, Club level, Suite, 1 King image 1
Imperial Suite, Club level, Suite, 1 King image 2
Imperial Suite, Club level, Suite, 1 King image 3
Imperial Suite, Club level, Suite, 1 King image 4
Imperial Suite, Club level, Suite, 1 King image 5
Imperial Suite, Club level, Suite, 1 King image 6
Imperial Suite, Club level, Suite, 1 King image 7
176 m²

Imperial Suite, Club level, Suite, 1 King

1 king bed & 1 sofa bed

Sheraton Club Twin, Club lounge access, Guest room image 1
Sheraton Club Twin, Club lounge access, Guest room image 2
Sheraton Club Twin, Club lounge access, Guest room image 3
Sheraton Club Twin, Club lounge access, Guest room image 4
Sheraton Club Twin, Club lounge access, Guest room image 5
Sheraton Club Twin, Club lounge access, Guest room image 6
Sheraton Club Twin, Club lounge access, Guest room image 7
Sheraton Club Twin, Club lounge access, Guest room image 8
37 m²

Sheraton Club Twin, Club lounge access, Guest room

2 single beds

Executive Suite, Club level, 1 Bedroom Executive Suite image 1
Executive Suite, Club level, 1 Bedroom Executive Suite image 2
Executive Suite, Club level, 1 Bedroom Executive Suite image 3
Executive Suite, Club level, 1 Bedroom Executive Suite image 4
Executive Suite, Club level, 1 Bedroom Executive Suite image 5
Executive Suite, Club level, 1 Bedroom Executive Suite image 6
Executive Suite, Club level, 1 Bedroom Executive Suite image 7
67 m²

Executive Suite, Club level, 1 Bedroom Executive Suite

1 king bed & 1 sofa bed

Ambassador Suite, Club level, 1 Bedroom Suite, 1 King image 1
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King image 2
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King image 3
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King image 4
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King image 5
Ambassador Suite, Club level, 1 Bedroom Suite, 1 King image 6
112 m²

Ambassador Suite, Club level, 1 Bedroom Suite, 1 King

1 king bed & 1 sofa bed

Grand Deluxe King, Guest room, 1 King, High floor image 1
Grand Deluxe King, Guest room, 1 King, High floor image 2
Grand Deluxe King, Guest room, 1 King, High floor image 3
Grand Deluxe King, Guest room, 1 King, High floor image 4
Grand Deluxe King, Guest room, 1 King, High floor image 5
Grand Deluxe King, Guest room, 1 King, High floor image 6
Grand Deluxe King, Guest room, 1 King, High floor image 7
37 m²

Grand Deluxe King, Guest room, 1 King, High floor

1 king bed

Deluxe Room image 1
Deluxe Room image 2
Deluxe Room image 3
Deluxe Room image 4
Deluxe Room image 5
Deluxe Room image 6
Deluxe Room image 7
Deluxe Room image 8
37 m²

Deluxe Room

1 king bed or 2 single beds

Executive Suite image 1
Executive Suite image 2
Executive Suite image 3
Executive Suite image 4
Executive Suite image 5
Executive Suite image 6
Executive Suite image 7
Executive Suite image 8
67 m²

Executive Suite

1 king bed

Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 1
Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 2
Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 3
Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 4
Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 5
Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 6
Deluxe Twin, Guest room, 2 Twin/Single Bed(s) image 7
37 m²

Deluxe Twin, Guest room, 2 Twin/Single Bed(s)

2 single beds

What other guests say about this hotel

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Where you'll be staying