Terrasse Hotel Playa del Carmen
8.1Rating
ExcellentRated by Guests
151Reviews
What to expect
Pros
- 🌟Friendly and helpful staff
- 🍴Delicious food at the hotel restaurant/cafe
- 🏊♂️Rooftop pool with lounging beds and seating area
- 🛏️Comfortable and clean rooms
- 🌴Quiet location away from the bustling areas
- 💻Fast and reliable WiFi connection
- ☕Convenient cafe with great coffee on-site
- 🏨Well-maintained and new hotel property
- 🏖️Free entry to beach club for guests
- 🔑Cleaned room daily with fresh sheets and towels
Cons
- 👂Noise issues in some rooms
- 🚿Inconsistent water supply in bathrooms
- 🗣️Language barrier with some staff members
- 🚗Limited parking options or street parking
- 📞Issues with phone connectivity to front desk
- 🐜Hygiene concerns with insects in common areas
- 💸Some amenities not as advertised or lacking (e.g., pool bar)
- 🛠️Maintenance issues like detached tiles and faulty showers
- 👥Privacy concerns with room key mix-ups
- 🌆Distance from downtown area may not suit everyone
What this place has to offer
Things to do and ways to relaxGolf course [on-site], Massage, Pool with view, Tours
Services and conveniencesConcierge, Daily housekeeping, Elevator, Food delivery, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Where you'll be sleeping
23 m²
Deluxe King Suite
1 king bed
23 m²
Standard Double Suite
2 double beds
23 m²
Deluxe King Room
1 king bed
17 m²
Deluxe Double Room
1 double bed
23 m²
Deluxe Double Room with Two Double Beds
2 double beds
22 m²
Premium Double Room with Two Double Beds
22 m²
Premium Double Room with King Bed
Room Assigned on Arrival
What other guests say about this hotel
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