Zara Hotel
6.8Rating
GoodRated by Guests
162Reviews
What to expect
Pros
- 🅿️Ample parking space available
- 🍽️Variety and quality of food exceeds expectations
- 👨👩👧👦Friendly and smiling staff
- 🧼Clean and spacious rooms with mountain view
- 🚐Free shuttle bus service to gondola
- 💆♂️Clean and enjoyable spa facilities
- 💰Value for money with good amenities
- 🏊♂️Indoor pool, sauna, and steam room are great after skiing
- 🍴Plenty of meal options for breakfast and dinner
- 🛑Polite and kind staff members
Cons
- 🧹Poor cleaning service and hygiene standards
- 🍲Inconsistent and sometimes inedible food quality
- 🏨Misleading distance to gondola, not as close as advertised
- 🚌Shuttle bus service stops too early in the afternoon
- 💧Lack of hot water and leaking bathtub in rooms
- 🛎️Rude and unprofessional customer service and management
- 🔄Outdated and limited spa facilities
- 💸Overpriced items like bottled water and amenities
- 🍳Limited variety and quality of gluten-free and vegan options
- 📺Limited English TV channels and poor Wi-Fi connection
What this place has to offer
Things to do and ways to relaxBilliards, Body scrub, Canoeing, Fishing, Fitness center, Game room, Hammam, Hiking, Horseback riding, Hot tub, Massage, On-site entertainment, Sauna, Ski lessons, Skiing, Spa, Spa/sauna, Steamroom, Table tennis, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, French, Italian, Russian, Bulgarian
Stop at Hotel Zara to discover the wonders of Bansko. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. Valet parking, babysitting, shuttle service, laundry service, airport transfer are on the list of things guests can enjoy. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like refrigerator, seating area, shower, soundproofing, television LCD/plasma screen. Enjoy the hotel's recreational facilities, including massage, water sports (non-motorized), spa, billiards, children's playground, before retiring to your room for a well-deserved rest. Discover all Bansko has to offer by making Hotel Zara your base.
Where you'll be sleeping
30 m²
Kosher Room
1 sofa bed and 1 double bed or 2 single beds and 1 sofa bed
30 m²
Deluxe Double Room with Balcony (2 Adults)
1 queen bed or 2 single beds
90 m²
Two-Bedroom Apartment
1 king bed & 1 king bed & 2 sofa beds
20 m²
Double Room with Shared Balcony
1 queen bed or 2 single beds
50 m²
One-Bedroom Suite with Balcony (2 Adults)
1 queen bed & 1 sofa bed
25 m²
Large Double Room (Accommodations Only)
1 double bed and 1 sofa bed
49 m²
One-Bedroom Apartment (Accommodations Only)
1 double bed & 2 sofa beds
35 m²
Deluxe Double Bed Room
2 Bedrooms
House
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.