Phoenix Chalets
9.5Rating
ExceptionalRated by Guests
171Reviews
What to expect
Pros
- 🏂Excellent location for skiing with shuttle services
- 🍽️Delicious and varied breakfast and dining options
- 🚗Convenient shuttle services for transportation
- 🛏️Comfortable and well-appointed rooms with heated floors
- 🍷High-quality dining experience at Mimi's Restaurant
- 🛁Relaxing onsen experience available on-site
- 👩👩👧👧Family-friendly atmosphere with accommodating staff
- 🥂Warm and welcoming hospitality creating a home-like feeling
- 🍸Great bar with friendly bartenders and excellent cocktails
- 🎿Helpful staff providing recommendations and booking services
Cons
- 🧼Rooms may not be thoroughly cleaned at times
- 🚿Inconsistent water drainage in shower rooms
- 💰Some dining options within the hotel can be expensive
- 🛌Some guests found the bedding and pillows uncomfortable
- 📶WiFi signal strength may vary in different areas of the accommodation
- 🚪Loud noise levels in rooms close to common areas or restaurants
- 🥢Minor inconveniences in room amenities like WiFi range and cleanliness
- 🍛Limited dining options within walking distance of the hotel
- 🏨Some guests felt that the hotel pricing did not match the service quality
- 🧹Room service and cleaning aspects may not consistently meet expectations
What this place has to offer
Things to do and ways to relaxCanoeing, Fishing, Game room, Hiking, Hot tub, Karaoke, Massage, Sauna, Ski lessons, Skiing, Tennis court, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Japanese
Located in Hakuba, Phoenix Hotel Hakuba is a perfect starting point from which to explore Nagano. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. Take advantage of the hotel's luggage storage, Wi-Fi in public areas, car park, room service, restaurant. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, towels, closet, internet access – wireless, internet access – wireless (complimentary). Take a break from a long day and make use of hot tub, skiing, massage, garden, karaoke. Convenience and comfort makes Phoenix Hotel Hakuba the perfect choice for your stay in Nagano.
Where you'll be sleeping
142 m²
Three-Bedroom Chalet (6 Adults)
2 single beds & 2 single beds & 1 king bed
112 m²
Two-Bedroom Chalet (4 Adults)
2 single beds & 1 king bed
283 m²
Phoenix One
2 single beds or 2 king beds and 2 single beds & 2 single beds & 1 queen bed & 1 queen bed
32 m²
Deluxe Twin Room
2 futons
17 m²
Superior Single Room
1 futon
32 m²
Triple Room
2 futons
31 m²
Twin Room
1 futon and 1 double bed
283 m²
Phoenix One Chalet
31 m²
Superior Japanese Triple Room(Private Bathroom)
22 m²
Superior Twin Room
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